Plan
Website Monitoring Plan
The Goa Housing Board monitors its website continuously to ensure that it remains available, performant, accessible and secure for every citizen. This plan describes what is checked, how often the checks run and who is responsible for the outcome.
What is monitored
- Availability — uptime of the website and of the underlying application, database and search services.
- Performance — page load time, time to first byte and Core Web Vitals on both desktop and mobile.
- Functionality — feedback form submission, search, language switching, downloads and external integrations.
- Link health — broken internal links, broken external links and references to retired pages.
- Accessibility — automated WCAG 2.1 Level AA checks supplemented by manual keyboard and screen-reader verification.
- Content currency — last-reviewed dates against the cadence set in the Content Review Policy.
- Security — certificate validity, security headers, dependency vulnerabilities and the integrity of authentication endpoints.
- Backups — successful completion of the daily and weekly backup cycle and the ability to restore from those backups.
Check schedule
- Continuous — availability of the website and of the application, with an alert raised within five minutes of a confirmed outage.
- Daily — successful completion of the incremental backup, certificate validity, and any security alerts raised by the hosting provider.
- Weekly — internal and external link check, search index integrity, automated accessibility scan.
- Monthly — performance audit on representative pages, review of error logs and form-submission reports, review of dependency advisories.
- Quarterly — manual accessibility test using keyboard navigation and a screen reader, content currency review against the Content Review Policy, restore drill from the most recent weekly backup.
- Annually — third-party security audit by a CERT-In empanelled auditor, third-party accessibility audit against WCAG 2.1 Level AA, and a GIGW conformance review by an STQC-empanelled auditor.
Roles and responsibilities
- Web Information Manager — owns this plan, approves the toolset, reviews the monthly monitoring report and escalates unresolved issues.
- Web Administrator — operates the monitoring tools, triages alerts and carries out routine remediation.
- Hosting provider — maintains infrastructure availability, applies security patches and supplies uptime and incident reports.
- Content Owners — respond to alerts that point to inaccurate, broken or out-of-date content within their area.
Reporting
The Web Administrator publishes a monthly monitoring report to the Web Information Manager covering availability, performance, accessibility, link health and security. The report records every incident along with the time it was detected, the time it was resolved and the corrective action taken. Material incidents are reported to the Board.
Tools
Monitoring uses a combination of the hosting provider's native observability stack, open-source accessibility scanners (such as axe-core and Lighthouse), W3C validators for HTML and CSS, and commercial uptime monitoring as approved by the Web Information Manager. Specific tool choices are reviewed annually.
Related policies and plans
Ownership and review
This plan is owned by the Web Information Manager of the Goa Housing Board and is reviewed every twelve months, or sooner if there is a material change to the hosting arrangements, the monitoring tools or the regulatory framework.